Customer Complaints
Here at Rockcity we seldom get any complaints, the handful we have received over the years seem to focus around our Zero Tolerance Policy conflicting with individual climbers behaviour. We are happy to respond to any complaints, our procedure is this:-

1. Report your complaint to the Duty Manager. They will discuss the situation with you.

2. If you are dissatisfied with the verbal response given put your complaint, in writing, to The Manager, Rockcity, Hawthorn Avenue, Hull, HU3 5JX who will reply, in writing, within 28 days after any necessary investigation has been carried out.